Working at Foxglove Care Limited - 82 Willowdale

Safeguarding systems were followed and risk was well managed to keep people safe. Staff managed medicines safely and followed good infection control and prevention practices.

A friendly, homely, caring and positive culture was promoted... The latest survey showed consistently positive comments to questions and a high level of satisfaction with the service.

Staffing numbers were sufficiently maintained and rotas in place ensured the numbers of allocated hours were used to meet people's needs. Staff confirmed they were able to support people well.

Staff completed induction to their roles and appropriate training. They received supervision and annual checks of their performance.

The registered manager promoted a positive culture among the workforce. They and the staff team understood and acted on their duty of care responsibilities to be open and honest.