Last updated: 10 February 2026
"Stable staff team, supportive management and positive culture, although training is only standard without specialist courses."
2020 inspection: Assured service followed safe infection prevention, used PPE effectively, managed outbreaks. Per 2019: Risks appropriately managed, medicines administered and stored safely.
Per 2019 comprehensive inspection: Staff said, 'You do get acknowledged... well supported personally', 'fantastic relationship... approachable' and 'Coming to work here was the best thing I did'.
Per 2019 comprehensive inspection: People were supported by a small, consistent staff team who had worked at the service for a long time with only a small number of regular bank staff when needed.
Per 2019 comprehensive inspection: New staff completed an induction programme which included shadowing experienced staff and mandatory training; all staff completed regular training.
Per 2019 comprehensive inspection: Staff told us, 'I have fantastic relationship with [Registered manager's name], they're really approachable' and management provided regular support through group supervision sessions.
Per 2019 comprehensive inspection: Staff supported varied activities including pub, gym, restaurants, parties, museums, shopping, walking, sensory activities, city visits and steam train rides; staff created sensory room.
Only standard training like induction, shadowing and regular updates, no specialist courses or funded qualifications.
New staff completed an induction programme which included shadowing more experienced staff and mandatory training. All staff completed regular training to ensure they were able to meet people's needs.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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