Working at Foxburrow Grange
Ypres Road, Colchester, CO2 7NL
Operated by Outlook Care
69 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Good training and engaging activities, but unsupportive management, bullying concerns, and staffing pressures in one unit undermine the workplace."
Safety & Risk
4/10
!
Safeguarding matters were not always managed according to the provider's own policy... electrical sockets were accessible. The risk... had not been identified... People's risk assessments... needed further development... conflicting and confusing information for staff.
Staff Culture
4/10
!
Prior to and during the inspection we continued to receive further information about ongoing bullying by managers across all departments in the service, unsupportive management, and a lack management presence on the floor.
Staffing Levels
4/10
!
we observed, and staff told us, they struggled to meet the changing needs of people in Hedgehog unit. The registered manager agreed to review staffing numbers on Hedgehog unit to ensure people received timely care and support.
Training & Dev
7/10
✓
Staff told us and records showed staff had completed training to ensure they had the right skills to meet people's specific needs. One member of staff commented, 'I have completed Montessori training... Oliver McGowan learning disabilities training, and dementia.'
Management
4/10
!
Information received before and during the inspection reflected ongoing concerns about a poor culture across all departments. This focused on unsupportive management, and a lack management presence on the floor.
Programmes
6/10
✓
People and their relatives told us there was a good range of activities. Comments included, 'Nice activities going on, the activities coordinator is a good at organising them,' and 'choir here... school choir... arts and crafts... sensory sessions.'
Points to consider
Managers are often not around on the units and some staff do not feel listened to or supported.
ongoing concerns about a poor culture across all departments. This focused on unsupportive management, and a lack management presence on the floor. One member of staff told us they did not feel listened to.
Staff on one unit feel under pressure and stressed with too much to do, causing delays in personal care like late breakfasts.
staff told us, they struggled to meet the changing needs of people in Hedgehog unit... Staff told us they felt, 'Under pressure and did get stressed'... a staff member was still preparing breakfast for 3 people at 11:20am.
Safeguarding concerns are not always reported quickly enough and some risks like electrical sockets or diet details are not fully covered.
although an incident was investigated, the registered manager had not contacted the local authority safeguarding team... electrical sockets were accessible. The risk... had not been identified... dietary needs... conflicting and confusing information.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews