Working at Foxbridge House

Staffing is adequate but relies on regular agency workers, which makes shifts stressful as they need extra time to learn the home.

The home used a team of regular agency or bank staff to cover planned and unplanned absence. One member of care staff said, 'There are enough staff allocated on each shift. But it's a bit stressful when we have agency staff that are not familiar with the home...'

Only standard mandatory training and induction, with supervisions not regular as per policy.

Per 2019 comprehensive inspection: Staff files showed that individual staff members had not had regular supervision, in line with the provider's policy.

Basic group activities like quizzes, music and crafts, no dedicated coordinator or more varied programmes to enrich the working day.

Staff engaged people in one-to-one activities or small socially distanced group activities... music sessions, quiz, storytelling, and games. Activities were planned for the Christmas period... making decorations, and cards.