Last updated: 10 February 2026
"Staff feel valued and supported with good training and management, but agency staff reliance and basic activities hold it back."
Staff knew how to report and record any concerns, incidents or accidents. All staff completed training in safeguarding vulnerable adults. They were confident any concerns would be acted upon by the service and registered managers.
Staff said they were well supported and could speak with the service manager or deputy manager whenever they needed to. One member of staff said, 'I laugh every day and really enjoy it. We get listened to and we will try any ideas we (the staff) have.'
There were enough support workers on duty to meet people's needs. Where required, regular agency staff were block booked to ensure people got to know them and the agency staff learnt people's routines and support needs.
Specific training to meet people's individual needs was provided, for example percutaneous endoscopic gastrostomy (PEG) feeding and stoma care. Staff were positive about the training courses available, which were a mixture of on line and face to face training.
Staff enjoyed working at Fownhope and felt listened to by the service manager. The registered manager visited the home each week and was contactable at any time.
People enjoyed a range of activities, including swimming, going to local cafes, parks and church. People were in the process of planning a holiday for later in 2023.
Staffing is adequate but they rely on regular agency workers sometimes.
Where required, regular agency staff were block booked to ensure people got to know them and the agency staff learnt people's routines and support needs.
Only basic outings like swimming, cafes, parks and church, no activities coordinator or special programmes.
People enjoyed a range of activities, including swimming, going to local cafes, parks and church. People were in the process of planning a holiday for later in 2023.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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