Last updated: 10 February 2026
"Strong training, improved staffing and a caring culture, but no registered manager yet and medicines safety slips hold it back."
We observed some discrepancies regarding medicines management... two night-shift care assistants were not qualified to administer medicines... observed a staff member leave a person's medicines unattended.
The management team promoted a strong caring, person-centred culture where people and staff felt valued. Staff were passionate about their role.
The manager deployed enough suitable staff with the right mix of skills, competence and experience to meet people's needs safely... staff consistently told us staffing had improved.
The manager and deputy manager enabled staff to develop and maintain the skills and knowledge required... enhanced training to support the specific needs of people... competency assessed annually.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month and had applied to become registered.
In October 2022 the provider had appointed a new activities coordinator... people were supported to follow their interests... one-to-one support from staff who would reminisce, read to them, craft or chat.
No permanent manager in post yet, as the new one has only been there a month and is still applying to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month and had applied to become registered.
Medication slips like night shifts without trained staff and leaving meds unattended once show safety processes are not fully reliable.
on the first day of inspection the two night-shift care assistants were not qualified to administer medicines... observed a staff member leave a person's medicines unattended in their room.
Staffing is adequate but gets stretched thin when the deputy is off, leaving floors short staffed.
when the deputy manager was off, this meant they were short staffed because a senior care assistant had to administer medicines, leaving one care staff covering the first floor.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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