Last updated: 10 February 2026
"Staff feel well supported by managers with high morale and strong safety, but weekend staffing pressures and basic training hold it back."
2022: 'We were assured that the provider was... using PPE effectively... making sure infection outbreaks can be effectively prevented or managed.' Per 2018: Falls management significantly improved, medicines well managed.
Per 2018 comprehensive inspection: 'Staff told us they enjoyed working at the home... Morale was noticeably higher with staff saying they worked well as a team.'
2022: 'Staff were incentivised to cover, and the use of agency staff was kept to a minimum.' Per 2018: 'All staff we spoke with said there was enough staff on duty'; some agency used, especially weekends.
Per 2018 comprehensive inspection: 'Staff received training... including moving and handling, safeguarding, dementia... The service was in the process of joining a training consortium to enable... diplomas.'
Per 2018 comprehensive inspection: 'The registered manager had complete oversight of the service... Staff felt well supported by the registered manager, deputy manager, clinical lead and nurses.'
Per 2018 comprehensive inspection: 'One activities co-ordinator... activities included bingo, ball games, entertainers, rabbit, greenhouse, pampering, themed events.'
Staffing is adequate with minimal agency now, but weekends could be stretched at times.
Per 2018: 'Relatives... "They are not always [fully staffed] at weekends... They do get agency"'; 2022 notes measures to mitigate pressures.
Only standard training with some specialist courses, no funded qualifications or career development yet.
Per 2018: 'The service was in the process of joining a training consortium... working with a training provider to provide diplomas... This is in the very early stages.'
Activities programme has variety with a coordinator, but mostly basic like bingo and games with no specialist approaches.
Per 2018: 'Activities... play ball games and bingo... rabbit and the greenhouse... pampering... singer'; staff trained by external provider.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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