Working at Fountains Lodge Care Home

Good team work was promoted... Nurses and care staff said there was an explicit 'no tolerance approach' to any member of staff who did not treat people in the right way.

Sufficient nurses and care staff were routinely on duty to provide people with the assistance they needed. We saw people promptly being assisted to undertake a range of everyday activities.

Nurses and care staff had regularly met with the registered manager, clinical services manager or with a senior colleague to review their performance... observing their professional practice and giving feedback.

A relative pointed to the open door leading to the registered manager's office and said, 'I've never had to make a complaint... that door's always open... The manager is always around and she's always willing to listen and be helpful.'

There were two activities coordinators who invited people to participate in a number of small group activities. These included gentle exercises, baking, crafts and gardening... pat dog.