Last updated: 10 February 2026
"Strong medicines safety and approachable management, although staffing lacks strong retention and activities are basic."
The registered manager had regularly audited the systems and processes used to order, store, dispense and administer medicines... lessons could be learned and improvements made.
Good team work was promoted... Nurses and care staff said there was an explicit 'no tolerance approach' to any member of staff who did not treat people in the right way.
Sufficient nurses and care staff were routinely on duty to provide people with the assistance they needed. We saw people promptly being assisted to undertake a range of everyday activities.
Nurses and care staff had regularly met with the registered manager, clinical services manager or with a senior colleague to review their performance... observing their professional practice and giving feedback.
A relative pointed to the open door leading to the registered manager's office and said, 'I've never had to make a complaint... that door's always open... The manager is always around and she's always willing to listen and be helpful.'
There were two activities coordinators who invited people to participate in a number of small group activities. These included gentle exercises, baking, crafts and gardening... pat dog.
Staffing levels meet needs with quick call bell responses, but no details on low agency use or high staff retention to make workloads easy.
Sufficient nurses and care staff were routinely on duty to provide people with the assistance they needed.
Activities run by two coordinators include crafts, baking and pet visits, but no specialist programmes or innovative approaches.
There were two activities coordinators who invited people to participate in a number of small group activities. These included gentle exercises, baking, crafts and gardening... pat dog.
Teamwork is promoted with staff meetings, but no staff comments on feeling valued or a strong sense of belonging.
Good team work was promoted... Nurses and care staff had been invited to attend regular staff meetings to further develop their ability to work together as a team.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp