Working at Fountains Court

Only basic activities residents choose from, no activities coordinator or special programmes to vary the workday.

“There are always things going on, sometimes I do them” and, “You can do activities, whatever you want.”

Only standard training and supervisions, nothing specialist or with funded qualifications for career growth.

Regular training took place to ensure staff had the knowledge and skills to carry out their roles. Supervisions and appraisals were used to support staff

Minor issues like some unclean areas, wrong medicine counts, and patchy risk records in files.

In some areas this was not the case. For example, items were being inappropriately stored... some medicines counts were not correct... care records did not contain consistent information on risks