Working at Fountain View
Upham Street, Southampton, SO32 1JD
Operated by Community Homes of Intensive Care and Education Limited
6 bedsResidential homes
Workplace Score
8.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.1/10
Key Finding
"Exceptional leadership and a proud family-like culture among staff, although gaps in mental health training and incomplete bruising investigation need attention."
Safety & Risk
7/10
✓
Accidents and incidents had mostly been investigated... We were not, however, confident that one incident of unexplained bruising had been reviewed robustly and it had not been escalated.
Staff Culture
9/10
✓
The registered manager had fostered a very positive culture within the home... Staff were proud to be working at the service and wanted to perform well... 'we are family but with appropriate boundaries'.
Staffing Levels
8/10
✓
There were sufficient numbers of staff on duty to meet people's needs... staff were able to spend time with people, supporting them in an unhurried and person centred manner.
Training & Dev
7/10
✓
Overall staff received an effective induction, training and ongoing development... staff did not currently undertake training in mental health conditions despite... people using the service having a diagnosis.
Management
9/10
✓
People, their relatives and staff were extremely positive about the registered manager and their leadership... describing them as 'Forward thinking' and 'Exceptional'.
Programmes
8/10
✓
People were living active and meaningful lives... fishing course... creative dance group... 'Smile Scheme'... community events, sports, holidays and talent shows.
Points to consider
Staff miss out on mental health training even though many residents have mental health needs.
staff did not currently undertake training in mental health conditions despite a number of the people using the service having a diagnosis of a range of mental health disorders.
One unexplained bruise incident was not fully investigated or passed to the safeguarding team right away.
We were not, however, confident that one incident of unexplained bruising had been reviewed robustly and it had not been escalated to the local safeguarding team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews