Working at Fountain Nursing and Care Home Limited

We found the provider failed to consistently recognise what safeguarding meant and had not recognised or responded appropriately to potential abuse. They failed to carry out robust investigations into these incidents and make appropriate safeguarding referrals.

We found 1 staff member was working, without a day off for several weeks and this included working long days. We also found that 3 other staff, which included nurses, were scheduled to work excessive hours without the correct length of time between shifts.

The provider failed to ensure all staff received appropriate training to meet the needs of people and their known health conditions. This included mental and physical health conditions with a long-term impact on people’s care.

The provider did not have clear responsibilities, roles, systems of accountability and good governance. They did not act on the best information about risk, performance and outcomes.

There was an activity co-ordinator working in the service Monday to Friday who developed an activity plan. The plan did not demonstrate that the hobbies, interests and preferences of all people living at the service had been considered to meet their individual needs.