Last updated: 10 February 2026
"Supportive management, positive culture and strong safety keep staff happy and people protected, although training lacks specialist courses and activities miss a dedicated coordinator."
People were protected from the risk of abuse, harm and neglect. Staff were knowledgeable about safeguarding processes... comprehensive risk assessments... Medicines were managed and stored safely... electronic MAR system.
There was a culture of openness and honesty. Staff consistently told us that their concerns were listened to and acted upon. One staff member said, 'Management are so supportive, we can go to them with anything. I wouldn't want to work anywhere else.'
The registered manager described, where possible, that daily staffing levels always exceeded the identified minimum requirement. This gave staff time to socialise and build relationships with people and their loved ones.
People were supported by highly trained staff who received ongoing support from management to develop skills. Staff performance was regularly assessed and there was a robust system for providing feedback.
People told us the manager was very visible throughout the home. One person said, 'The manager is always about, they genuinely want to know about your day and spend time talking.'
There was a very strong emphasis on the provision of activities that were meaningful to the people living in the service including gardening club, community outings, monthly social events and Beatles tribute band.
Training focuses on general skills and regular supervisions but no specialist courses or funded qualifications mentioned.
People were supported by highly trained staff who received ongoing support from management to develop skills.
Varied activities like gardening club and community events but no dedicated activities coordinator or named specialist programmes.
The deputy manager described how people had expressed an interest in gardening. The provider installed raised beds... Saturday morning gardening club.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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