Working at Fosse House
Ermine Close, St Albans, AL3 4LA
Operated by Quantum Care Limited
81 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Outstanding innovative programmes and an open, respectful culture impress, but staffing vacancies relying on bank staff and overtime plus infection control slips hold it back."
Safety & Risk
5/10
!
2022 IPC inspection: 'Somewhat assured' on PPE ('three members of staff... not wearing face masks correctly... PPE not readily available'), testing ('not... within required timescales'), cohorting (one person not cohorted posing transmission risk); actions taken.
Staff Culture
8/10
✓
Per 2018: 'Open and respectful culture'; staff comfortable speaking to management, relatives say 'Fosse family... you all care', staff praised for going above and beyond.
Staffing Levels
5/10
!
Per 2018: 'enough staff available to meet their needs... calm atmosphere', but 'continued difficulties recruiting... 350 vacant staff hours per week... mainly covered by bank staff and by overtime'.
Training & Dev
7/10
✓
Per 2018: Staff received core and specialist training including end of life care, dementia, wound care, falls prevention; 'regular one to one supervision... made them feel supported'.
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager approachable and known by name, staff say management open to suggestions with regular unit meetings where everyone feels listened to and valued.
Programmes
9/10
✓
Per 2018: Multiple innovative programmes like 'silver wishes' (wolf visit, Manchester United match, hydrotherapy swim), Namaste room (foot spas, massages by holistic therapist), ducklings incubator live feed, community postcards, intergenerational toddler visits.
Points to consider
Staffing levels are enough for calm care but big vacancies mean heavy use of bank staff and overtime.
Per 2018: '350 vacant staff hours per week... mainly covered by bank staff and by overtime'
Infection control had some issues during COVID outbreak like masks not worn right by a few staff and testing delays.
2022: 'three members of staff who were not wearing face masks correctly... PPE was not readily available... testing... not being completed within the required timescales'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews