Last updated: 10 February 2026
"Staff enjoy working there with positive leadership, effective training and a supportive culture, although occasional agency staff cover shifts but never work alone."
Detailed risk assessments in place for individual needs and environment. Staff trained in safeguarding, safe medicines management with self-administration where possible, incident analysis.
Staff told us they felt well supported, the registered manager was approachable with an open door policy, and there was a transparent culture encouraging suggestions.
People told us there were always enough staff available to provide the support they wanted. Agency staff were occasionally used but not allowed to work alone.
Staff received the induction, training and supervision necessary to help them to deliver effective care. Records showed training in BSL, MCA, Care Certificate, with regular supervision and appraisals.
Staff told us they enjoyed working at Fosse Bank House and spoke positively about the leadership and management of the service. The registered manager demonstrated a drive for continuous improvement.
People supported to access art groups, cooking, swimming, gym, social clubs, bowling, holidays with £500 funding each, promoting skills and inclusion.
Some agency workers cover shifts sometimes, but they don't work alone since not all know sign language.
We were told agency staff were occasionally used but that not all of these staff were able to communicate using BSL. Because of this, such staff were not allowed to work on their own in the service.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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