Working at Forrester Court
Cirencester Street, London, W2 5SR
Operated by Care UK Community Partnerships Ltd
113 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel enthusiastic and well supported with innovative activities and programmes, but medication record errors led to one wrong dose."
Safety & Risk
5/10
!
There were multiple instances where records on the eMARs (Electronic Medicines Administration Records) were not transcribed accurately... In 1 instance, there was an error with transcribing that led to an incident where a medicine was administered when it should not have been.
Staff Culture
8/10
✓
All staff spoke positively and enthusiastically about their jobs. They gave high praise for the new manager and told us they were ‘extremely’ happy in their work. They said they felt very well supported by managers, colleagues and the organisation’s processes.
Staffing Levels
6/10
✓
At the time of our assessment, the rotas and our observations showed the home to be sufficiently staffed in order to meet people’s assessed needs. A clinical lead told us that, due to good staff retention, the home only used agency staff for people who required 1:1 support.
Training & Dev
6/10
✓
Staff completed regular training, to make sure they had the knowledge and skills to carry out their duties. The management team monitored the training matrix to make sure staff remained up to date. Staff confirmed they received regular support and supervision.
Management
7/10
✓
A member of staff told us, “The new manager is amazing! [Name] is always out and about in the home chatting with us, as well as the residents and their families.”
Programmes
8/10
✓
There was also a Namaste room, which is a dedicated, multi-sensory space designed for people to benefit from sensory stimulation and meaningful interactions. The activity team was building a relationship with a local nursery school... home had an allotment in the neighbouring community garden.
Points to consider
Medication records had errors and one person got the wrong medicine once, even though they fixed it quickly.
There were multiple instances where records on the eMARs... were not transcribed accurately... In 1 instance, there was an error... medicine was administered when it should not have been.
Staffing is adequate but they use agency workers for one-to-one care and some people say there are occasional shortages.
Sometimes there have been staffing issues, but the new manager seems proactive... only used agency staff for people who required 1:1 support.
Only standard training and supervision, no mention of specialist courses or funded qualifications.
Staff completed regular training... management team monitored the training matrix... Staff confirmed they received regular support and supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews