Working at Forge House Services Limited

There were sufficient staff to meet people's needs. People did not wait for support when they requested it and staff were available in communal areas. Staff told us there were usually enough staff. However, last minute absence could impact staffing levels... used agency staff to fill planned gaps when required.

Staff had received training relevant to their roles. We reviewed the current staff training matrix and saw that staff had completed the provider's mandatory or refresher training... The registered manager had scheduled learning disability and autism training for April 2023.

The registered manager and management team took a genuine interest in what people, staff and other professionals had to say. The management team worked directly with people and led by example.

People were still able to participate in group activities if they chose but were also encouraged to pursue their own individual interests and spending time in their local community... going out for meals, doing their own shopping, feeding lambs and walking a relative's dog.