Working at Forge House
2 Podkin Wood, Chatham, ME5 9LY
Operated by Forge House Care Ltd
6 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Safe medicines practice, enough staff and a supportive culture, but managers do not carry out audits so problems like expired fire equipment go unnoticed."
Safety & Risk
7/10
✓
Medicines practice was safe. Medicines records were accurately signed with no gaps in recording. Staff had detailed knowledge of the system in place.
Staff Culture
6/10
✓
Staff told us that the management team encouraged a culture of openness and transparency. A member of staff said, 'The manager is approachable, friendly and professional. They are willing to help. I am getting support.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff to support people. Staff rotas showed the manager of Forge House took account of the level of care and support people required each day, in the service and community.
Training & Dev
6/10
✓
Staff training records showed that all staff had attended training courses considered mandatory by the provider. We saw training certificates in staff files which confirmed this.
Management
4/10
!
Effective governance systems to monitor performance had not been fully embedded into the service. Provider audit systems had not been effective in identifying the areas we found at this inspection and the manager at Forge House did not carry out any audits to check the quality and safety of the service.
Programmes
6/10
✓
Activities included bowling, drumming, trampolining, football, swimming, gym, attending colleges and day centres. People continued to be supported by staff to undertake tasks and activities aimed at encouraging and promoting their independence.
Points to consider
Managers do not do regular audits or quality checks, so problems like expired fire equipment go unnoticed for weeks.
The manager at Forge House had not carried out any management audits of the service... we found in the weekly health and safety checks carried out by staff that a fire door stopper had not been working for over a month. We also found that two fire extinguishers had expired.
Only standard mandatory training with no specialist courses or funded qualifications mentioned.
Staff continued to receive training and updates they required to successfully carry out their role... Staff training records showed that all staff had attended training courses considered mandatory by the provider.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews