Working at Forestview

The staff we talked with spoke highly of their managers and the support they received. They were proud of the standard of care they provided and how well the team worked together.

There were sufficient numbers of staff on duty. Permanent staff were still being recruited but consistent agency and bank staff who knew people well, were being used.

Staff were trained in all of the providers mandatory areas and had the ability to access on line, face to face or group training. Some formal one to one supervision and appraisals were behind schedule but staff had regular informal 'job chats'.

There was a clear and supportive management structure in place. Quality assurance, audits and monitoring were undertaken by several layers of management.

Each person had an activities file with their individual interests. Examples included, going for a drive in the car, bowling, planting flowers and attending music for health groups.