Working at Forest View
Southway, Burgess Hill, RH15 9SU
Operated by Shaw Healthcare Limited
60 bedsResidential homes
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.1/10
Key Finding
"Kind staff create a caring culture, but weak leadership, insufficient staffing and dementia training gaps hold it back."
Safety & Risk
3/10
✕
Per 2019 comprehensive inspection: 'Medicines were not always effectively managed'; Parkinson's meds late/missing doses, falls monitoring failures, CQC safeguarding referrals; Reg 12 breach.
Staff Culture
4/10
!
Per 2019 comprehensive inspection: Mixed staff feedback; 'Morale is so low'; some felt unsupported but staff described as kind.
Staffing Levels
3/10
✕
Per 2019 comprehensive inspection: 'People, relatives and staff told us that there was insufficient staffing to meet people's needs and our observations and findings confirmed this'; staffing breach Reg 18.
Training & Dev
3/10
✕
Per 2019 comprehensive inspection: 'only 30 out of 82 staff had undertaken training to support people living with dementia effectively' despite all units for dementia.
Management
2/10
✕
Per 2019 comprehensive inspection: 'Since the last inspection, the registered manager had left. The management team consisted of an acting manager, who had been in post for three weeks'; serious leadership failings with staff feeling unsupported.
Programmes
3/10
✕
Per 2019: 'We observed most people spent extended periods of time without interaction or stimulation'; one coordinator but limited by staffing (2022 IPC: basic like hand massage, puzzles during isolation).
Points to consider
No permanent manager in place and some staff feel leaders do not support them or act on issues raised.
Since the last inspection, the registered manager had left. The management team consisted of an acting manager, who had been in post for three weeks... Others felt unsupported by them. They told us that when issues were raised these were not always listened to or acted upon.
Not enough staff so you are stretched thin, have to cover multiple units, and response to call bells is slow.
Most people, relatives and staff told us that there were not enough staff and our observations confirmed this... 'We are trying to cover between the units because there is not enough staff.'
Lots of gaps in training like dementia care and handling behaviours that challenge in a dementia home.
all units of the home were for people living with dementia, despite this, only 30 out of 82 staff had undertaken training to support people living with dementia effectively.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews