Last updated: 10 February 2026
"Staff receive good training and feel supported in a positive culture, but no permanent manager and limited activities hold it back."
Window restrictors were identified as potential risks... Pipes leading to some radiators were exposed and hot... one person’s wheelchair footplates were not supporting their feet... Some creams had been stored in toiletries cupboards in corridors.
Staff told us they had good relationships with management and that staff worked well together. They felt that there had been considerable improvement since the last assessment.
There were enough skilled staff to meet people’s needs. Staff felt sufficient staff were on duty... However, staff were not always present to respond to people promptly in the lounge area.
Staff completed training regarding the management of risks including choking and moving and handling. Staff received training and their competency was assessed.
there has been no registered manager in place since November 2024. Actions were being taken to fill this position.
Activities were available but limited at times... ‘Grab and Go’ activities were available. However, activities were limited at times in the morning. An activities coordinator was being recruited.
No permanent manager in post, so day-to-day leadership and oversight might feel unstable.
there has been no registered manager in place since November 2024. Actions were being taken to fill this position.
Activities are basic and sometimes limited with no dedicated coordinator yet, so the role stays mostly routine care.
activities were limited at times in the morning. An activities coordinator was being recruited to support consistent and comprehensive provision of activities.
Staffing is adequate but staff are not always right there in communal areas, which can stretch the team.
staff were not always present to respond to people promptly in the lounge area and a 1:1 staff member was observed leaving the person they were supporting.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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