Working at Forest Hill House Nursing Home
Rushall Lane, Wimborne, BH21 3RT
Operated by Royal Bay Care Homes Ltd
36 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Excellent management and a family-like team culture with robust safety, although staff retention details and basic training are lacking."
Safety & Risk
8/10
✓
Safeguarding procedures were robust, staff knew how to raise concerns and were confident they would be addressed promptly. Risks to people had been identified and assessed with their involvement. All legal applications had been made in accordance with DoLS.
Staff Culture
8/10
✓
Staff told us they were one big family and wanted to do the best for people. A member of staff said, “We are like a little family and its nice atmosphere. I love what I do, I love being part of the resident’s lives and making a difference.” Staff spoke fondly of their colleagues and felt they worked well as a team.
Staffing Levels
6/10
✓
There were enough staff on duty who were safely recruited and suitably trained to meet the needs of people. We observed there to be staff available for people when they needed, this included in response to call bells.
Training & Dev
6/10
✓
Staff learning and development was in place to ensure staff were properly inducted into the home and their knowledge maintained. The registered manager had oversight of training within the home, and they had recently changed to a new provider to enhance learning.
Management
8/10
✓
People, their relatives and staff were complimentary about the registered manager. Comments included: “The registered manager [name] is the best and the main reason why I am still here, if you have a problem with anything they will help you”, “The registered manager [name] is an excellent manager, any issue I have had, and they solve it.”
Programmes
/10
✕
No activities, engagement programmes, or creative approaches mentioned in this targeted inspection report.
Points to consider
Staff numbers meet needs but no details on agency use or keeping staff long term.
There were enough staff on duty who were safely recruited and suitably trained to meet the needs of people.
Only standard induction and training updates, no specialist courses or funded qualifications.
Staff learning and development was in place to ensure staff were properly inducted into the home and their knowledge maintained.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews