Working at Forest Hill

Not enough staff at times to meet needs safely, so shifts feel stretched and rushed

There were times when there was not enough staff to meet people's needs safely

Safeguarding lapses and medication given late put people at risk

People were not always protected from the risk of abuse. Recent local authority safeguarding investigations identified a number of occasions where the provider had failed to keep people safe from avoidable harm

Managers do not always act on staff concerns or provide enough oversight

Many staff felt unsupported, their concerns not listened to or acted on