Working at Forest Edge
Southampton Road, Southampton, SO40 2NF
Operated by Forest Edge Care Home Limited
32 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff enjoy a positive culture with good training and activities, but poor incident investigations and ineffective audits hold it back."
Safety & Risk
3/10
✕
When people had unwitnessed falls no post falls observations were completed. Records showed incidents were not always investigated fully to keep people safe. We viewed 3 reportable incidents that should have been reported to CQC.
Staff Culture
6/10
✓
Staff felt supported by management and enjoyed working at the service and felt staff morale was positive. Staff we spoke with were enthusiastic about their jobs and showed care and understanding for the people they supported. All the staff we spoke with felt morale was high and staff really enjoyed working at the service.
Staffing Levels
5/10
!
There was significant use of agency staff at Forest Edge. However, the provider assured us agency staff had been booked well in advance, when possible, to ensure staff were known to Forest Edge and were familiar with people they supported.
Training & Dev
6/10
✓
Training had improved and we received praise from staff about the training. Staff were supported by supervisions. Arrangements were in place for staff who were new to care to complete the Care Certificate.
Management
4/10
!
Whilst several audits had been undertaken to monitor the quality and safety of the service, these had not been fully effective at ensuring quality performance. They had not identified the concerns we found during this inspection, including but not limited to concerns about medicines management, and the management of accidents and incidents.
Programmes
6/10
✓
The service was now providing a full activity programme. For some activities an outside professional attended the home to engage with people. They told us they, 'Provide weekly activities which include, amongst other things, flower arranging, art, music, piano, guitar, interactive games and bingo.'
Points to consider
After unwitnessed falls they do not always do follow-up checks, and some incidents are not investigated properly.
When people had unwitnessed falls no post falls observations were completed. Records showed incidents were not always investigated fully to keep people safe.
Managers checks and audits miss key problems like poor follow-up on accidents and medication records.
Whilst several audits had been undertaken to monitor the quality and safety of the service, these had not been fully effective at ensuring quality performance. They had not identified the concerns we found during this inspection, including but not limited to concerns about medicines management, and the management of accidents and incidents.
Significant use of agency staff means the team is not as stable as it could be.
There was significant use of agency staff at Forest Edge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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