Last updated: 10 February 2026
"Staff receive training and complete incident forms, but staffing shortages, unsafe medicines management, and limited activities hold it back."
Medicines were not managed safely, and there was not always guidance to ensure medicines could be administered in line with the prescriber’s intentions.
Staff completed incident forms. A staff member told us there were no team meetings and they did not tend to hear back about concerns they reported.
People were not always supported by enough staff to meet their needs... we were not assured there were always sufficient staff to support people’s emotional needs and wellbeing.
the moving and handling assessments we reviewed lacked sufficient detail to show how judgements about competency were made.
A staff member told us there were no team meetings and they did not tend to hear back about concerns they reported.
Staff engagement was minimal and people’s opportunities for meaningful occupation were limited.
Not enough staff at times, so you get stretched thin and cannot meet people's emotional needs while handling physical care.
we were not assured there were always sufficient staff to support people’s emotional needs and wellbeing.
Medication is not managed safely, with expired medicines found and poor records on when they are given.
We found expired medicines in cupboards and in one case staff were unable to confirm whether it had been administered.
Hardly any activities or engagement, so your shifts are mostly routine personal care with little variety.
people’s opportunities for meaningful occupation were limited.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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