Last updated: 10 February 2026
"Experienced leadership and strong training support staff well, but medicines management shortfalls and staffing deployment issues need attention."
Some shortfalls were identified in the management of medicines... inconsistencies were identified in the guidance provided to staff about managing people's needs associated with their anxiety that affected their mood and behaviour... It was not always clear from documentation of action taken post incident.
Staff told us there were regular staff meetings and stated morale was good amongst the team and they attributed this to the new registered manager.
Staffing levels were sufficient but the deployment of staff needed reviewing. Safe staff recruitment checks were completed.
Staff received an induction, training and ongoing support to develop their skills and awareness... Staff told us they were supported to complete a diploma in social care (formally known as NVQ).
The service had an experienced registered manager and relatives and staff were positive of their leadership, and improvements they had made since being in post.
An activity coordinator arranged a variety of activities and opportunities for people to participate in. This included visits in the local community, a greenhouse had been purchased for people who liked gardening... local children's nursery to visit.
Medication records have gaps like missing temperatures, wrong guidance, and no details on as-needed doses or pain checks.
We identified gaps in some of the monitoring records of the temperatures of stored medicines... the reason for giving the medicine and its effect, was not always recorded... there was no information of how their pain was assessed.
Staffing is usually adequate but there was a shortage on inspection day and deployment left communal areas unsupervised at times.
On the day of our inspection, the staff team was short by one member of staff... communal areas were not continually monitored... we walked into a dining room where five people were sitting at dining tables without a staff member present.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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