Working at Forest Brow Care Home

The provider had made improvements to their medicines management systems and processes. However, further improvements were required in some areas such as auditing to make processes more robust.

Staff were positive about the management team and demonstrated commitment and motivation in their role. People and relatives told us there was a positive atmosphere at the service.

People and relatives told us that since our last inspection, staffing had become more consistent, with less reliance on agency staff, which meant better quality and continuity in care.

Staff received appropriate training, induction and supervision in their role. New staff received training in line with the Care Certificate. Staffs' training was regularly refreshed.

The provider had employed an 'activities co-ordinator'. Their role was to organise activities in line with people's interests. This involved providing activities for people in group settings and on an individual basis.