Working at Fordingbridge Care Home

People’s medicines were mostly managed safely. However, there was some lack of sufficient individualised and personalised information within people’s medicines records. Protocols... were generic and not person centred.

Staff told us they enjoyed their roles and felt supported by the provider. One staff member said, 'It’s [the culture] better; the atmosphere has changed here.' Another member of staff told us... 'More like a team, we get to know residents more.'

Staff received training and completion of this was monitored. Staff competency checks took place and were recorded. New staff had an induction that included shadowing experienced staff, followed by further ongoing training.

Staff spoke highly of the registered manager. One staff member said, '[Registered manager]; her door is always open, and we can ask for a chat. Because she is a nurse, she is very involved. She knows all the residents by name and condition. She is hands on.'

The registered manager had overseen the development of the team of activities staff. They told us the provision of activities had previously been lacking... One benefit was that people were now better supported to access the local community.