Working at Folkestone Nursing Home

Medication errors like missing protocols for as-needed drugs and stock mismatches, plus incomplete risk assessments for epilepsy and diabetes.

one person had been prescribed a medicine on a PRN basis, but there was not a protocol... differences between the amounts of medicine in stock and recorded... none of them had a risk assessment in place about this [epilepsy]... no information about what the safe levels were for blood glucose [diabetes].

Some nurse training on medicines, wounds, and other clinical areas is out of date despite recent improvements.

not all nursing staff were up to date with their medicines training... nurses had not had any wound care training for ‘a long time’... service was not up to date with its staff training.

No activities coordinator or structured programme yet, so mostly basic staff-led activities like puzzles and exercises.

there was some provision for activities, although this was limited... did not currently employ designated staff to provide activities... actively seeking to recruit an activities coordinator.