Working at Folkestone Care Centre

There were sufficient levels of staff to meet people's needs and keep them safe. People and their relatives told us there were sufficient numbers of staff. Staff told us there were sufficient staff to meet people's needs.

Staff received training for a wide range of health conditions. Staff told us, 'We did diabetes training, then we looked at policy, then amended the risk assessment.' Another staff told us, 'The training was very good. Specifically for the people we support.' Staff told us, and documentation we reviewed confirmed that they received regular supervision.

Staff told us they were well supported by the management team. Staff said, 'I've never had a case where [the compliance lead] hasn't picked the phone up which is amazing.' Another staff member told us, 'I'm always very supported with what I do. If I have any questions the management are always very approachable and supportive.'

People were supported to take part in activities to avoid social isolation. On the day of our inspection, there were multiple activities taking part. People were using the dementia interactive table to play games and sing along to music. Other people were playing games with staff. Staff organised a range of events at the service for people to enjoy. People and their relatives told us they enjoyed the recent Jubilee party and the music played.