Working at Flowers Manor
Wood Lane, Chippenham, SN15 3DQ
Operated by Elmfield Care Limited
66 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff receive regular training, supervisions and feel part of a supportive team, but limited activities and concerns about management's response hold it back."
Safety & Risk
6/10
✓
People were supported to safely take their prescribed medicines. Medicines administration records had been fully completed. Staff had received training in medicines administration and had regular competency assessments.
Staff Culture
6/10
✓
Most staff told us they felt well supported by the management team. Staff told us the team worked well together and they were kept up to date with any changes in people's needs.
Staffing Levels
6/10
✓
We observed there were sufficient staff to meet people's needs and to respond to requests for assistance. Staff told us there were enough of them to support people safely, although some felt there were times they could be rushed, for example due to sickness absence.
Training & Dev
6/10
✓
New staff received an induction which included training and shadowing experienced staff. Records demonstrated staff had regular supervisions and an annual appraisal.
Management
5/10
!
We received mixed feedback from staff about the support they received. Most staff told us they felt well supported by the management team. However, some staff raised concerns about the response of the registered manager when things in the service did not go well.
Programmes
4/10
!
We observed people taking part in a range of group and individual activities.
Points to consider
No activities coordinator or specialist programmes mentioned, so the role is mostly routine personal care with some basic group activities.
We observed people taking part in a range of group and individual activities.
Some staff raised concerns about the manager's response when things go wrong, making them worry about raising issues.
However, some staff raised concerns about the response of the registered manager when things in the service did not go well. Staff told us this made them worry about raising issues with the registered manager.
Staffing is adequate but some feel rushed at times due to sickness absence.
Staff told us there were enough of them to support people safely, although some felt there were times they could be rushed, for example due to sickness absence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews