Working at Florrie Robbins House
Penhurst Avenue, Birmingham, B20 3DG
Operated by Alphonsus Services Limited
5 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Stable staffing with long-serving team members and positive culture, but audits miss record gaps and risk assessments need updating."
Safety & Risk
6/10
✓
Per 2021: Assured on infection prevention, PPE, cleaning but 'staff were not risk assessed to consider COVID-19'; per 2018: people kept safe, medication safe but risk assessments needed updating.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: 'It's a brilliant team here; I wouldn't work here if the care wasn't good.' 'It's a lovely home; one of the best I have worked in.' Staff told us they enjoyed working in the home.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: We saw that there were sufficient staff... 'The staff ratios are good which help us deliver a good service'...'I am not rushed at all – I can take my time.' Most staff had been working with people for several years.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff were supported to develop their skills and knowledge through induction, training, staff meetings and supervision. 'I get all the training I need.'
Management
4/10
!
Per 2018 comprehensive inspection: Audits and quality checks had been completed but they had not consistently identified where there were gaps in records. Risks were known by staff but risk assessments needed updating.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People had access to a range of activities... weekly trip to a sensory centre and local parks... exercise classes and music sessions were delivered by visitors.
Points to consider
The manager is good to talk to and staff like them, but checks and audits often miss problems like out of date risk assessments and record gaps.
Audits and quality checks had been completed but they had not consistently identified where there were gaps in records. Some risk assessments had not been reviewed or completed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews