Working at Florence House
Porthill Bank, Newcastle Under Lyme, ST5 0AE
Operated by Florence House (Staffordshire) Limited
38 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel valued with engaging activities and strong safety practices, but managers do not check care plans often enough and staffing relies on agency workers."
Safety & Risk
7/10
✓
Staff understood how to recognise and respond to concerns of abuse and supported people to keep safe. Medicines were managed in a safe way.
Staff Culture
6/10
✓
Staff felt valued by the management team and told us Florence House was a good place to work.
Staffing Levels
5/10
!
Staff told us they felt the staffing numbers were sufficient. One staff member said, 'We are recruiting at the moment and we have had to use some agency staff, but we manage.'
Training & Dev
5/10
!
Staff received sufficient training to enable them to meet people's needs and support them in the most effective way.
Management
4/10
!
Audits of care plans had not always been completed and therefore did not identify the shortfalls we found.
Programmes
6/10
✓
There was a programme of activities which promoted the overall wellbeing of people. On the day of the inspection, we observed the activity coordinator engaging a group of people in an exercise class.
Points to consider
Managers do not check care plans often enough, so problems are not spotted quickly.
Care plan audits needed to be completed more frequently.
Staffing is adequate but relies on some agency workers while recruiting more staff.
We are recruiting at the moment and we have had to use some agency staff, but we manage.
Only standard training and induction, no specialist courses or funded qualifications.
Staff received sufficient training to enable them to meet people's needs and support them in the most effective way.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews