Working at Florence Grogan House Residential Care Home
Shelley Road, Chester, CH1 5XA
Operated by Croftwood Care UK Limited
40 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Enough staff and strong safety with good safeguarding, but no permanent manager and limited activities hold it back."
Safety & Risk
7/10
✓
People were protected by safeguarding processes and staff were clear of the process to follow to refer concerns; all medicines securely managed and subject to regular audits
Staff Culture
6/10
✓
Staff told us that the service was well managed and that the manager team were supportive and approachable
Staffing Levels
6/10
✓
Staffing levels were appropriate to the needs of people living at the home and staff told us there were enough staff
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received regular training and supervision to ensure they knew how to work safely and effectively; new staff working towards Care Certificate
Management
2/10
✕
No registered manager in post since April 2020; acting manager withdrew from registration process just prior to inspection
Programmes
4/10
!
Per 2018 comprehensive inspection: two part-time activities organisers; activities included crafts and quizzes, entertainers, Bingo; some people said not much to do
Points to consider
No permanent manager in place, so leadership lacks stability and oversight might slip
The service did not have a manager registered with the Care Quality Commission. The registered manager left the service in April 2020. Another individual had acted as manager since then but had withdrawn from the registration process just prior to our visit
Only basic activities like crafts and quizzes with part-time organisers, so the role stays mostly routine personal care
Per 2018 comprehensive inspection: The home had two part-time activities organisers and a weekly activities timetable was displayed... Activities included crafts and quizzes. Entertainers also came to the home... Some people who lived at the home told us they didn't think there was much to do
Training covers basics and some supervision but no specialist courses or funded qualifications mentioned
Per 2018 comprehensive inspection: programme of on-line training for all staff... New staff were working towards the Care Certificate... Staff we spoke with said they had done some training about dementia but would like more
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews