Working at Flora Innes House

Staff understood their roles and responsibilities to safeguard people... Risk assessments were in place and were reviewed regularly... appropriate arrangements in place for the management of medicines.

There was a strong sense of belonging shared by staff and people using the service... Staff told us that the registered manager and senior staff were approachable... 'We are all a family'

Staff rotas were maintained in advance; they demonstrated that there were enough staff allocated on all shifts... One member of staff told us, 'We have enough staff...'

Staff received training in core areas such as health and safety, moving and handling, infection control... New staff received close supervision and shadowed more experienced staff.

People could choose from a wide range of activities such as furniture restoration, craft, pottery, music, dance, walking and shopping... at Solden Hill House where all activities were co-ordinated.