Working at Flint Green House

Protocol forms were available... However, for one person there were no instructions... No protocol had been completed for a second person... procedures had not been followed as they should have been.

A staff member said, 'I do feel listened to and valued.' Another staff member said, 'We told management that additional cleaning staff were needed, and this has been sorted.'

A person said, 'I think there are enough staff, people here are self-caring.' A staff member told us staffing levels were safe. The registered manager told us they had appointed three new staff.

Staff told us, and records confirmed they had access to some specialist training that included working with mental health... A staff member told us, 'Staff have training opportunities... I start a higher-level care qualification soon. The company is paying for me.'

People told us the service was well-led. They told us the management team and staff were very good. The registered manager was visible within the service.

In-house leisure time sessions... included; bingo, pool competitions, pumpkin carving and a recent Christmas meal out. Some therapeutic group activities... included a 'road to recovery' initiative.