Last updated: 9 February 2026
"Staff feel valued and listened to with good training opportunities, but gaps in medicines safety instructions and reliance on new staff and overtime need improvement."
Protocol forms were available... However, for one person there were no instructions... No protocol had been completed for a second person... procedures had not been followed as they should have been.
A staff member said, 'I do feel listened to and valued.' Another staff member said, 'We told management that additional cleaning staff were needed, and this has been sorted.'
A person said, 'I think there are enough staff, people here are self-caring.' A staff member told us staffing levels were safe. The registered manager told us they had appointed three new staff.
Staff told us, and records confirmed they had access to some specialist training that included working with mental health... A staff member told us, 'Staff have training opportunities... I start a higher-level care qualification soon. The company is paying for me.'
People told us the service was well-led. They told us the management team and staff were very good. The registered manager was visible within the service.
In-house leisure time sessions... included; bingo, pool competitions, pumpkin carving and a recent Christmas meal out. Some therapeutic group activities... included a 'road to recovery' initiative.
Staffing is adequate and safe but they are still bringing in new staff to reach full levels and use overtime for cover.
The registered manager told us they had appointed three new staff. When these staff started work the service would be to the full complement of staff. Contingency plans were in place to cover staff sickness and leave. This included staff working overtime.
Medicines safety has gaps as instructions for when-needed medicines were missing for some people.
Protocol forms were available to be used to direct staff... However, for one person there were no instructions... No protocol had been completed for a second person who had been prescribed when required medicines.
Activities are basic group fun like bingo and exercise but no specialist programmes or coordinator to make the role more varied.
In-house leisure time sessions were enjoyed these included; bingo, pool competitions, pumpkin carving... Some exercise activities took place within the home... gym time, skipping and pool.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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