Working at Flexible Support Options Limited (Thorntree Way)
13-15 Thorntree Way, Blyth, NE24 4LS
Operated by Flexible Support Options Limited
10 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Clear leadership, supportive staff culture and strong activities programmes, but uncertain staff retention and basic training are drawbacks."
Safety & Risk
8/10
✓
2022 IPC inspection: Staff used PPE safely and effectively. The service was clean and well maintained; we were assured that the provider was using PPE effectively and safely.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff morale was good, and they felt valued and supported; 'I really enjoy working here. I love everything about it. Everyone is so friendly, and everyone helps each other.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of staff deployed to meet people's needs and ensure their safety.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received training relevant to their role and new staff completed an induction training programme; staff were provided with one to one supervision and an annual appraisal.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager provided clear leadership and took into account the views of people, their relatives, staff and visiting professional staff; staff felt well supported by the management team.
Programmes
8/10
✓
Per 2019 comprehensive inspection: Strong focus on activities and community participation; all people had an activity plan; examples include trampoline, bikes, archery, holidays abroad, horticultural activities.
Points to consider
Staff numbers are enough to cover needs and activities, but no info on staff staying long-term or very low agency use.
Per 2019 comprehensive inspection: The provider had suitable staffing arrangements to meet the assessed needs of people in a person-centred and timely way.
Standard training covers basics and induction with supervisions, but no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: The provider's mandatory training was provided for all staff members. Staff were provided with one to one supervision and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews