Working at Flexible Support Options Limited (Pengarth)
Windmill Hil, Morpeth, NE61 5HU
Operated by Flexible Support Options Limited
5 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management, specialist training and strong safety practices, although short staffing sometimes requires agency cover and activities are mostly basic."
Safety & Risk
8/10
✓
Safeguarding incidents were investigated and reported to the relevant authorities. Risks to people had been assessed. Appropriate mitigations had been put in place... Accidents and incidents were recorded and investigated appropriately. Analysis of falls was carried out regularly... Medicines were managed and stored safely.
Staff Culture
7/10
✓
There was a positive culture in the service. Staff said the management team were supportive.
Staffing Levels
6/10
✓
There were sufficient, appropriately trained staff to care for people safely... When staffing fell below safe levels agency staff were used. Staff commented that they did sometimes struggle due to short staff but everyone pulled together to cover additional shifts if needed.
Training & Dev
7/10
✓
Specialist training had been provided for staff including enteral feeding (PEG) and catheterisation. Staff had completed Oliver McGowan training relating to people living with a learning disability or autism.
Management
7/10
✓
Staff felt that the management team were supportive and approachable. One staff member said, 'The support from [registered manager] is really good.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: people were enjoying a music session which was led by the enthusiastic staff team and also made Easter bonnets. We saw people had accessed the local theatre and cinema as well as hydrotherapy sessions... a beautician... a musician... Blackpool on holiday.
Points to consider
Staff sometimes struggle when short staffed and use agency workers to cover shifts.
Staff commented that they did sometimes struggle due to short staff but everyone pulled together to cover additional shifts if needed. When staffing fell below safe levels agency staff were used.
No dedicated activities coordinator or specialist programmes mentioned, so mostly basic outings and music.
Per 2018 comprehensive inspection: people were enjoying a music session... made Easter bonnets... accessed the local theatre and cinema as well as hydrotherapy sessions... a beautician twice a week... a musician... Blackpool on holiday.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews