Working at Flexible Support Options Limited (Brilan)
c/o Balmoral Court, Newcastle Upon Tyne, NE6 2DB
Operated by Flexible Support Options Limited
4 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff love their jobs and feel supported by approachable management with safe care, but a lack of structured activities and only standard training hold it back."
Safety & Risk
8/10
✓
Staff understood when the person required support to reduce the risk of avoidable harm, and risk assessments were in place, and it was very evident staff had ensured they fully understood the needs of people.
Staff Culture
8/10
✓
Staff members told us, 'I absolutely love working for the company this is honestly the happiest I've been in a job,' and 'No issues at all, if there was I would most definitely find it easy to speak to management.'
Staffing Levels
7/10
✓
There were enough staff to safely care for people. Staff found they could meet people's need throughout the night and day as well as being able to spend meaningful time with individuals.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff were suitably trained and received regular supervisions and appraisals.
Management
7/10
✓
People told us the registered manager was approachable and acted swiftly to address any issues.
Programmes
4/10
!
Per 2018 comprehensive inspection: People were supported to access activities on site and in the community.
Points to consider
No structured activities programme or coordinator, so the job is mostly routine personal care and basic outings.
Per 2018 comprehensive inspection: People were supported to access activities on site and in the community.
Only standard training and supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff training needs were regularly monitored by the registered manager meaning people received care and support from staff who benefitted from well-planned training provision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews