Working at Fletcher House
Glastonbury Road, Wells, BA5 1TN
Operated by Somerset Care Limited
57 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by approachable management, but training shortfalls and agency staffing hold it back."
Safety & Risk
6/10
✓
Staff knew how to recognise and report abuse and told us they had received safeguarding training. There were processes in place to learn from accidents, incidents, or safeguarding concerns.
Staff Culture
7/10
✓
Staff said they felt supported and gave positive feedback regarding management. Most staff spoken with felt staffing levels had improved, were happy within their roles and felt supported.
Staffing Levels
5/10
!
We received mixed feedback about staffing levels, although people felt this was improving. On the day of our visit, we observed there were enough staff available to respond to people’s needs. Agency staff were being used within the service.
Training & Dev
3/10
✕
Staff had not always received the training required. The provider had identified this as an area for improvement and had an action plan in place to address the shortfall.
Management
7/10
✓
People and relatives told us the manager was approachable and would deal with any concerns. Comments included, “The manager will do anything, cook meals, cleaning (even in the evening when she should have gone home), she’s brilliant"
Programmes
/10
✕
Not covered in this targeted inspection on safe quality statements; previous comprehensive inspection from 2019 is over 2 years old.
Points to consider
Some staff have not done all their required training yet.
Staff had not always received the training required. The provider had identified this as an area for improvement and had an action plan in place to address the shortfall.
Staffing is adequate but uses some agency staff and call bells take time to answer in evenings.
Some people raised concerns regarding the length of time staff took to answer call bells, particularly in the evening. Agency staff were being used within the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews