Working at Fleming House Care Home with Nursing
Heron Square, Eastleigh, SO50 9JD
Operated by Hampshire County Council
55 bedsNursing homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Supportive managers, effective training, positive team culture and innovative activities, although occasional agency staff led to a hand hygiene lapse."
Safety & Risk
7/10
✓
People were kept safe as staff had been trained and had the knowledge and confidence to identify safeguarding concerns... There were enough staff to keep people safe... However, on the first day... an agency nurse... did not wash their hands... We brought this to the attention of the registered manager, who acted promptly.
Staff Culture
8/10
✓
Staff were passionate about making a difference to people's lives and had raised funds for improvements to the service and enjoyed working at the service... 'It's a lovely team, we help each other where it's needed. I feel respected and valued'.
Staffing Levels
7/10
✓
There were sufficient staff to meet people's care needs. We observed that staff were not rushed and responded promptly and compassionately to people's requests for support.
Training & Dev
8/10
✓
Staff informed us they completed a wide range of training... New staff completed an induction programme... Staff were offered the opportunity to complete national vocational qualifications... Staff told us they received effective supervision and annual appraisals.
Management
8/10
✓
Staff were positive about the support they received from the registered manager... 'I'm supported really well. [Registered managers name] has always got her door open. The Deputy is good too.'
Programmes
9/10
✓
The service had introduced a tea room... The Fleming Arms pub remained a popular destination... professional nail bar... activities included chair exercises, quizzes, bingo, gardening club... day trips... national citizenship scheme... links with local schools.
Points to consider
Some agency staff are used occasionally, which led to one hand hygiene lapse during medicines.
on the first day of our inspection we observed an agency nurse support people with their medicines. The agency nurse did wear gloves but did not wash their hands or use hand gel before or after administering people's medicines.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews