Working at Fleetwood House

Not enough staff regularly, so outings and one-to-one activities often get delayed or skipped.

regular staff shortages sometimes led to people not receiving support with going out and fulfilling activities out of the home.

Risk plans and as-needed medication instructions are sometimes unclear or outdated, which could lead to care mistakes.

Risk assessments for health and emotional wellbeing did not always provide clear guidance to staff and were not always up to date... Some guidance to staff and records for medicines which people needed 'when required'... were not always clear.

Managers miss gaps in records, risks, and processes, so oversight feels inconsistent.

Management oversight did not always ensure records and processes were followed... Management audits and checks had not identified the gaps in constipation monitoring records, therapy plans or guidance for 'as required' medicine.