Working at Fleetwood Heights
Rochdale Road, Halifax, HX4 8HE
Operated by Harbour Healthcare Ltd
72 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported in a rewarding team with enough people on shift, but medicines handling errors, unassessed risks and weak governance hold it back."
Safety & Risk
3/10
✕
Medicines records were not always accurately completed, so there was a risk medicines would not be handled safely. Risks to people were not always assessed, placing people at risk of harm or injury.
Staff Culture
6/10
✓
Staff said they enjoyed working at the home and felt listened to and supported in their role. Comments included; 'It's a rewarding job, I like helping people and we've got a lovely team'.
Staffing Levels
5/10
!
There were enough staff to meet people's needs. The provider used a dependency tool to calculate staffing levels. These records showed the home was staffing above the required minimum.
Training & Dev
/10
✕
Management
4/10
!
We found systems to assess, monitor and improve the service were not sufficiently robust. This was a continued breach of regulation 17 (Good governance).
Programmes
3/10
✕
We saw some lovely staff interactions and people enjoying activities and entertainment.
Points to consider
Medication records have errors and risks like falls are not always fully assessed or fixed, so safety isn't reliable.
Medicines records were not always accurately completed, so there was a risk medicines would not be handled safely. One person had experienced 12 falls in a 10 month period. The falls risk assessment showed only 4 falls.
Quality checks and audits miss big issues and don't lead to quick fixes, so management oversight is weak.
Quality audits were not always effective in identifying or securing improvements. Quality assurance systems were not always effective in looking at the wider picture.
No activities programme or coordinator mentioned, so the role is mostly routine personal care.
We saw some lovely staff interactions and people enjoying activities and entertainment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews