Last updated: 10 February 2026
"A good manager mixing with staff and a proud caring team culture, but unclear staff retention and minor infection control lapses hold it back."
Risks assessed and managed, medicines safe, safeguarding processes in place, but some staff had painted nails breaching infection prevention best practice.
Staff spoke with pride of the culture, saying there was teamwork, everyone cares, and care is excellent.
Observations confirmed enough staff were deployed at all times of the day to meet needs in a person-centred way.
Staff completed induction and shadowing; they described training as thorough with online and practical sessions on moving and handling.
People described the registered manager as good, who mixes in on the shop floor, keeps people safe, and has a good sense of humour.
Activity co-ordinators provided varied meaningful activities including pantomime, singing, and pub outings with staff.
Staff numbers are enough to meet care needs but no details on staff retention or agency use to make workloads easy.
There were enough staff to meet people's care and support needs.
Training is standard and regular but no specialist courses or funded qualifications mentioned.
Staff told us they received training... 'We do online training and practical training around moving and handling. It's good.'
Varied activities with dedicated coordinators but no specialist programmes or innovative approaches like pet therapy.
Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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