Working at Fleet Hall Care Home
22-26 Church Road, Fleet, GU51 4NB
Operated by Willow Tower Opco 1 Limited
78 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel motivated, proud and supported by strong leadership and a good team culture, although occasional agency staff and basic training are drawbacks."
Safety & Risk
7/10
✓
The provider had effective safeguarding systems... People's medicines were managed safely... Incidents were reviewed and any required actions to minimise the risk of repetition were taken, any learning was shared.
Staff Culture
8/10
✓
Staff felt motivated by and proud of their work with people... Management are supportive and approachable... There is a good team.
Staffing Levels
6/10
✓
There were sufficient, appropriate staff of the required level of skill and experience rostered to meet people's needs. People confirmed there were sufficient staff.
Training & Dev
6/10
✓
Staff told us they completed an induction to their role... Care Certificate... training specific to the needs of the people they cared for, such as dementia care... regular supervision of their work and an annual appraisal.
Management
7/10
✓
The registered manager created a person centred, inclusive and open culture, they were a good leader. Staff felt motivated by and proud of their work with people.
Programmes
6/10
✓
People were provided with a range of different activities and opportunities on both the assisted living and reminiscence units... joint activities... art projects... trips to places of interest.
Points to consider
Staffing is sufficient but with agency staff used if needed even from just two agencies, so shifts might sometimes have less familiar faces.
The provider ensured, if any agency staff were needed, only 2 agencies were used to ensure consistency.
Training covers basics like Care Certificate and dementia but no specialist funded qualifications or career development programmes.
Care staff were required to complete the Care Certificate... training specific to the needs of the people they cared for, such as dementia care. In addition to the provider's online training, staff had opportunities for face to face training... Staff said they felt supported with their professional development and could undertake further professional qualifications.
Activities include group games, arts and outings but no specialist therapeutic approaches to make the role more varied and creative.
People were provided with a range of different activities and opportunities... Desert Island Discs theme... facilitator also visited fortnightly to run art projects... trips out in the minibus.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews