Working at Flaxman Avenue
77 Flaxman Avenue, York, YO10 3TW
Operated by City of York Council
6 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"A positive culture with good staff and resident relationships, but frequent agency staff, mismatched training, and no structured activities programme reduce consistency."
Safety & Risk
5/10
!
Risks to people were assessed. However, most risks assessments were generalised and did not always consider the individual's specific needs or show control measures to reduce these particular risks.
Staff Culture
6/10
✓
There was a positive culture in the service. People and relatives had good relationships with staff. Staff told us they now felt supported by colleagues and able to approach senior managers.
Staffing Levels
4/10
!
Although people were often supported by agency staff the service ensured these were familiar with the service and the people they supported. The service was in the process of recruiting more permanent staff.
Training & Dev
4/10
!
Staff completed training to support people safely and effectively. However, we identified staff had not always completed training relevant to the needs of the people they supported.
Management
4/10
!
Effective governance systems were not always in place. Not all documentation relating to the management of the service had been updated or reviewed.
Programmes
3/10
✕
People were free to choose how they spent their time when staying at the service. Activities were individualised to support people's needs and preferences.
Points to consider
Frequent agency staff covering shifts means less team consistency day to day.
Although people were often supported by agency staff the service ensured these were familiar with the service and the people they supported. The service was in the process of recruiting more permanent staff.
Not all staff have completed training matched to the specific needs of residents.
However, we identified staff had not always completed training relevant to the needs of the people they supported.
No structured activities programme or coordinator, so days are mostly routine care.
Activities were individualised to support people's needs and preferences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews