Working at Flanshaw Lane
141 Flanshaw Lane, Wakefield, WF2 9JF
Operated by Heathcotes Care Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Strong leadership and safe care with positive staff culture, but staffing relies on colleagues for cover and activities lack a coordinator."
Safety & Risk
8/10
✓
We saw people were safeguarded from abuse and any risks associated with people's care were managed well... people's medicines were managed safely.
Staff Culture
7/10
✓
Staff we spoke with were positive in their feedback and in their approach.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing levels were proportionate to meet people's needs... there were always sufficient levels on duty.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff had undertaken training specific to their role in addition to core topics... autism awareness training. All staff had been trained in Non-Abusive Psychological and Physical Intervention (NAPPI) techniques.
Management
8/10
✓
The registered manager provided strong and thoughtful leadership. There was an emphasis on listening, reflecting and learning lessons to improve the service overall, and people's quality of life.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Each person had an activity plan which was followed... access the community daily... sensory garden... music, games and jigsaws.
Points to consider
Staff numbers are enough but they use colleagues to cover when someone is sick or away, no details on staff staying long-term or low use of agency workers.
Per 2019 comprehensive inspection: Staff told us colleagues assisted when people were on leave or off sick, and there were always sufficient levels on duty.
Daily activities include community trips and garden work but no activities coordinator or specialist programmes like pet therapy.
Per 2019 comprehensive inspection: Each person had an activity plan which was followed to support their wellbeing... observed people access the garden... music, games and jigsaws.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews