Working at Fiveways

Medicines were regularly audited to identify any errors, which had been promptly identified and action had been taken to address them. Staff understood their role to protect people from abuse and discrimination.

Social care professionals said there was a core staff team who had worked at the service for many years which helped to ensure consistent care.

Staff had completed training in topics including learning disability and autism, managing distressed behaviour and epilepsy. They met regularly with a member of the management team to discuss their practice, any concerns they had and their development needs.

Staff told us the registered manager was “very supportive”. One staff member commented, “If I am struggling [the registered manager] will definitely help me”.

Each person had an activities programme which they had developed with staff. People explained to us they took part in a variety of hobbies and activities at home and in the local area. For example, one person explained they were going to a local club for the day and would have their lunch in a nearby café.