Working at Five-Ways
42 Albert Road, New Milton, BH25 6SP
Operated by Contemplation Care Limited
3 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"A positive supportive culture where staff feel like family and well-supported by management, but occasional agency use and no activities coordinator hold it back."
Safety & Risk
7/10
✓
2022: Robust IPC with cleaning schedules, individual risk assessments, effective PPE and visiting; 2018: Safe medicines, safeguarding training, risk management, incidents recorded.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Positive supportive open culture, staff felt like family, 'It's the best home. I will stay!', involved in service development.
Staffing Levels
5/10
!
Per 2018: Sufficient staff deployed usually one on shift for independent residents, occasional regular agency used, support from another home for activities; 2022 notes measures for COVID staff pressures.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff up to date with training programme including care certificate, mandatory topics, regular supervision and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Registered manager created open supportive culture, staff felt involved and well-supported, 'She's very supportive. I feel well supported'.
Programmes
5/10
!
Per 2018 comprehensive inspection: Varied person-led activities like outings, skittles, bingo, church, gardening, volunteering, no dedicated coordinator or specialist programmes.
Points to consider
Staff numbers are enough for this small home with independent residents, but they sometimes use agency workers and extra staff from another home.
On occasions when agency staff were required, these were regular staff who knew people well... arrangement with another local home run by the provider. Per 2018 comprehensive inspection.
Training is standard mandatory stuff with supervisions, no specialist courses or qualifications funded for career growth.
Key training topics included food hygiene, infection control and moving and handling. Staff had completed the care certificate. Per 2018 comprehensive inspection.
No activities coordinator or special programmes, so the job is supporting basic outings and personal hobbies rather than creative group work.
People took part in a wide range of activities in line with their interests... such as a social group, a skittles evening... gardening... volunteer at a stables. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews