Working at Five Stacks Residential Care Centre

Staffing is adequate because resident numbers are below capacity, no details on retention, agency use or extra planning.

Our clients numbers are low, so we have enough staff, if the numbers go up, then staffing goes up, in line with the new people's needs.

Only standard induction, Care Certificate and some courses staff want, no specialist training or qualifications funded.

Staff new to care were supported to complete their Care Certificate... Training and guidance [given] is brilliant…I never feel silly asking questions…they give us the courses we want, they always offer us other courses.

Some regular activities like choirs, events and wishes fulfilment, but no dedicated coordinator or specialist programmes.

People had access to a range of activities to take part in if they wished. The residents information board provided details of the range of organised daily activities... a local choir were performing.