Last updated: 9 February 2026
"Staff feel proud and happy with low turnover and supportive management, but staffing relies on low resident numbers and training is basic."
Assured on infection control and testing, minor PPE mask fitting issue (2022); medicines safe, safeguarding training, incidents analysed (2019 comprehensive inspection).
'I'm very proud to work here…I absolutely love it here, even if someone offered a job for somewhere else for double the money I would turn it down'; staff happy, low turnover (2019 comprehensive inspection).
There were enough staff to meet people's needs; provider had measures for COVID staff pressures (2022 and 2019 comprehensive inspection).
Staff induction, Care Certificate, ongoing training; 'Training and guidance is brilliant…they give us the courses we want' (2019 comprehensive inspection).
Staff felt supported by the management (2022); 'We know if there is a problem they are always there' and open door policy (2019 comprehensive inspection).
Monthly newsletter with photos of social events (2022); range of activities, daily board, choir visits, wishes tree, bake off (2019 comprehensive inspection).
Staffing is adequate because resident numbers are below capacity, no details on retention, agency use or extra planning.
Our clients numbers are low, so we have enough staff, if the numbers go up, then staffing goes up, in line with the new people's needs.
Only standard induction, Care Certificate and some courses staff want, no specialist training or qualifications funded.
Staff new to care were supported to complete their Care Certificate... Training and guidance [given] is brilliant…I never feel silly asking questions…they give us the courses we want, they always offer us other courses.
Some regular activities like choirs, events and wishes fulfilment, but no dedicated coordinator or specialist programmes.
People had access to a range of activities to take part in if they wished. The residents information board provided details of the range of organised daily activities... a local choir were performing.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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