Last updated: 10 February 2026
"Exceptional hands-on leadership, fantastic team culture and innovative activities programmes, although training is only standard with no specialist courses."
2021 targeted: all IPC assurances including robust auditing, PPE, testing; per 2019: detailed risk plans followed, computerised medicines effective, incidents reviewed for learning.
Per 2019: staff say 'best care home I have ever worked in... love it here', 'fantastic support from management', strong teamwork and universally positive atmosphere.
Per 2019: rigorous values-based recruitment, enough skilled staff with levels reviewed and mealtime assistant added for busy periods, relatives say 'plenty of staff, never have to look for them'.
Per 2019: standard induction with shadowing, ongoing training days and annual moving/handling, staff described as well-trained but no specialist or development programmes detailed.
Per 2019: registered manager exceptional and hands-on, visits weekends to support staff, drives innovation like Jelly Drops and harpist therapy, universally praised by staff as 'support system is fantastic'.
Per 2019: dedicated activities coordinator runs innovative linked programmes like strawberry planting for Wimbledon event, Elvis entertainment, intergenerational school visits, community outings; featured in press/TV.
Only standard training like inductions, shadowing and yearly refreshers with no specialist courses or funded qualifications.
New care staff received an induction which included essential training and an opportunity to shadow a senior care assistant for two weeks. 'Training is an ongoing process. They [staff] have training days...'
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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